Terms & Conditions
1. General
The following terms and conditions are effective as of November 1 2024.
We want our customers to have the best possible experience every time they shop with us. For this reason, it is important that we always offer reasonable terms and clearly explain what does and does not apply.
These general terms and conditions apply to all purchases from (“Bespoke Shirtmakers”) (online (e-commerce). A requirement for buying Bespoke Shirtmakers’s products via www.bespokeshirtmakers.com is that you are 18 years of age or older.
By using bespokeshirtmakers.com and/or placing an order with us, you accept the terms as stated in this document. Please make sure you have read and understood these terms before placing your order.
Should there be any discrepancies between our general terms and conditions and compulsory legislation, the law takes precedence. A prerequisite of this is that you the customer are an individual private client and are buying for personal use.
We reserve the right to change these terms and conditions as required without notifying you in advance. The version of the terms and conditions that applies to each order is the version available at bespokeshirtmakers.com at the time the order is placed.
2. Ordering
We place considerable emphasis on offering secure payment options and reliable deliveries. Once Bespoke Shirtmakers has received your order, an order confirmation will be sent to the e-mail address you provided when you placed your order.
The binding agreement between you and us comes into effect when we send an order confirmation to you by e-mail. These general terms and conditions form part of this agreement. If it is not possible for Bespoke Shirtmakers to deliver your order for any reason, we will contact you as soon as possible. Wherever possible, we will offer you an alternative solution. If you accept our proposed alternative solution, a binding agreement will come into effect.
More details on how to use and shop at bespokeshirtmakers.com can be found in our FAQs.
3. Prices
Prices are stated in United States Dollar (USD) or the currency selected, excluding any applicable tax by your country of domicile. We are not responsible for any taxes incurred on your end.
4. Products
The product images shown at bespokeshirtmakers.com should reflect the color and other properties of the product in the most realistic way possible. Since color reproduction can vary depending on the type of monitor used to view the website or depending on the calibration of the screen, we cannot guarantee that the colors you see on your screen exactly reflect the colors of the products.
5. Payment
Bespoke Shirtmakers always wants to offer you the easiest, most secure payment methods possible. Current payment methods can be found under “FAQs”.
6. Fulfillment
Bespoke Shirtmakers will start to fulfill the agreement once you receive your order confirmation. Bespoke Shirtmakers will have fulfilled its side of the agreement once delivery of the ordered products is complete and the products are in your possession. You, the customer, will have fulfilled your side of the agreement once you have received the delivery and paid for your products as agreed.
7. Delivery Times
We will work with one of our logistics partners to deliver directly to the address you provided when placing your order.
Shipping costs
Shipping cost varies depending on the country of delivery and the size of your order.
Delivery times
The delivery time for a product is stated on the product page at bespokeshirtmakers.com. During peak periods, such as during sales, it may take longer to deliver your order. We nevertheless work hard to give you the best possible experience.
8. Site Access
You may not download (other than page caching) or modify the Site or any portion of it without our express, prior written consent. This includes: a prohibition on any resale or commercial use of the Site or its Content; any collection and use of any product listings, descriptions, or prices; any derivative use or making adaptations of the Site or its Content; any downloading or copying of account information for the benefit of another merchant; and any use of data mining, screen-scraping, robots, or similar data gathering and extraction tools. The Site or any portion of the Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express, prior written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Bespoke Shirtmakers without our express, prior written consent. You may not use any meta tags or any other "hidden text" utilizing our name or trademarks without our express, prior written consent.
9. Fraudulent Activity and Gift Cards
If it is determined that a gift certificate was purchased using a fraudulent credit card, or through other unlawful means, Bespoke Shirtmakers reserves the right to cancel that gift certificate, cancel any order that was placed using that gift certificate, and remove any store credit that may have been added to an account related to the use of that gift certificate. Due to the prevalence of fraudulent activity, we would strongly discourage any customer from purchasing a gift certificate from any site other than https://bespokeshirtmakers.com.
10. Company Information
Bespoke Shirtmakers has its registered office in Hong Kong.
Registered office: LG 47, Peninsula Centre, 67 Mody Road, Tsim Sha Tsui East, Hong Kong
Email: info@bespokeshirtmakers.com